Travel issues happen, should you record your customer service call?

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. 

Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, New Jersey, to Tel Aviv, Israel, around Christmas, said a representative offered to rebook him on a flight to Israel if the airline canceled his flight. United then canceled his flight but refused to rebook him on a nonstop flight to Tel Aviv.

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